Frequently Asked Questions
Your monthly membership fee includes a few things: your suite rent (which is the base rent for your private space) plus an impact cost (all utilities, streaming services, and internet), comfort cost (professional cleanings, stocked consumables, and furnishings), and communal costs (experience and event programming). If you have a short or mid length term agreement, you may have a flex fee as well. We try to stagger when members come up for renewal, so the flex fee may vary as a result of a few factors like seasonality.
Nope! We want coliving to be as frictionless as possible, so water, electric, gas, trash, heating, and high-speed internet are all already set up and included in your monthly rate!
We’ll keep stocked for you in all shared spaces paper towels, toilet paper, hand/dish soap, laundry detergent, dryer sheets, and cleaning supplies. We do not stock private spaces including private bathrooms.
We look for regular income deposits that are at least 2.5x greater than the suite rent of your selected suite.
Before you can get your keys and access codes, we require first month’s (prorated based on your move in date) rent plus your security deposit. If you’re starting your term in the last 10 days of a month, you’ll be required to pay the prorated amount plus one full month that will be credited toward your next month’s rent.
To start, there’s a $25 application fee to cover a background and credit check for each suite occupant. We’ll also need income verification documents such as your most recent pay stub, 3 months of bank statements showing all income, or an offer letter.
We highly recommend touring any suite you might be interested in to make sure it is a good fit for your desired living accommodations. Rooms can vary in size and amenities, making some more comfortable for sharing than others. Each suite has either a queen or full sized bed, and we do not provide separate beds. Please note that the communal fees for furnishings, shared consumables, and utilities (but not your suite rent) increase with each adult living in your suite with you.
You can pay your membership fee online at my.starcity.com. Rent is due the first of every month, after the 5th rent is considered late. A late fee will be added to your rent after the 5th. For a breakdown on your late fees, please see your membership agreement. Most of our members prefer setting up autopay through their Member Dashboard to make sure their payments get in on time. We also accept checks, cashier’s check, and credit cards for payments. There’s a 3% processing fee for credit card and debit card payments.
If something comes up and you need to terminate your agreement, we require 30 days’ notice. You will be responsible to pay your rent for the last 30 days as well as an early termination fee which is calculated as $20 multiplied by the number of days remaining on the term of your agreement.
Concessions and promotions are only applicable to the terms of your lease unless otherwise specified. Upon renewal your rate will default back to the base market rate. You also must remain abide by the terms of your agreement. Late or missed payments may result in losing your concession or promotion.
With few exceptions, your membership fee will not change without your written consent. However, rates may change when you come up for renewal, as permitted under local rent ordinances. You’ll be notified at least 30 days in advance if your rent is going to increase.
Yes! Of course, it depends on the availability of the place you’d like to transfer to, and your new agreement would be subject to the terms and conditions of the requested unit. There are a few other things you’ll need to complete before a transfer can happen, so please reach out to [email protected] or through your Starcity app to schedule a time to discuss your transfer.
Unfortunately not. If you need to end your agreement with us early, please reach out to [email protected].
The weekday quiet hours are from 10pm to 7am, and 12am to 9am on weekends. As with any shared housing scenario, the golden rule is just to be respectful of others in your community and not wake them up or disturb them if they’re trying to have a quiet night. Just like other House Rules, serious or continued violations of the quiet hours policy is a breach of your agreement with Starcity.
Yes! However, please check with our team first to coordinate what you are bringing. Storage and moving fees may be applicable.
Your room comes furnished with all of the essentials including a bed frame, queen or full sized mattress, nightstand, lamp, and rug. If your room doesn’t feature a closet, we’ll provide a standing wardrobe as well. Additional things like bedding, dresser or desk can be ordered through our Helping Hands offerings.
We absolutely do! Helping Hands are additional services that Starcity offers to make your life just a little easier! Choose from services like storage, room cleanings, fresh bedding, and furniture rentals. Need a TV or artwork hung up? Let us know!
Typically there are about 6-8 events per month in each city. Starcity events are a great way to meet members within your community, and also from the other communities. Everyone is encouraged to attend and provide feedback on events as this is inclusive of your membership. Our communities have enjoyed a variety of different events including health & wellness classes, volunteering activities, creative courses, sports outings and more!
We’d love for you to host your own! We provide a $100 stipend for self-organized events. Our Events Team is here to help you host your dream event and can take care of everything from logistics to supplies! Reach out to them if you have any ideas you want to see will qualify.
Starcity welcomes Service Dogs and Emotional Support Animals. Please be aware that you must provide Starcity with a copy of your physician’s recommendation dated within the last 12 months and up-to-date vaccination records. Regardless of the categorization of the animal, you are solely responsible for the actions, health, and safety of your animal, and indemnify and hold Starcity harmless for any and all issues arising from your animal’s presence in the House.